Please note that due to large volume of orders we are experiencing delays in processing orders. Thanks for your understanding.
We deliver our products via the Australia Post parcel system and occasionally other couriers. Our national shipping and handling costs are based on total sales value. Purchases below $120 AUD incur a shipping fee of $9.95 AUD. Orders above $120 AUD have free shipping within Australia.
Please note that the purchase of gift cards does not contribute towards the $120 AUD free shipping threshold.
Express shipping available to select locations: Standard shipping + $7.50 for all orders. For Express shipping please check with Australia Post if your address in within the Express Post zone. Locations outside of Aus Post Express Post zones may not be eligiable express shipping or may incur additional charges. If that is the case we will contact you.
For standard shipping Australia Post advises that delivery times range from 3 to 5 business days. This may be a little quicker in metro areas and may be delayed in regional and remote areas.
We are delighted to ship most products to New Zealand, Singapore and the United Kingdom.
Certain food products may not be permitted for importation into certain countries (such as certain meat products or chewing gum in Singapore). We encourage you to check for restrictions prior to placing your order as Low Carb Emporium will not be able to offer any refunds or exchanges on items withheld by Customs or Quarantine authorities.
International shipping costs are based on weight with the prices as shown below. All prices are in Australian Dollars. For packages exceeding 10kg in weight please contact us directly to organize for shipping.
Please note that delays due to customs and quarantine clearance is beyond our control and beyond the control of our postal services partners.
All prices are in Australian Dollars. Your bank or financial institution may charge you an additional international transaction and currency conversion fee. All such fees are the responsibility of the customer.
Low Carb Emporium is not responsible for any customs clearance or duties charges that may be imposed. For New Zealand orders GST is collected by Low Carb Emporium and is included in the product and shipping prices. For all other international order, the customer is responsible for any GST or VAT (or similar sales tax) that is payable. All duties (if any) are payable by the customer and all customs clearances are the responsibility of the customer. Low Carb Emporium will not be able to issue a refund based on duty charges or any additional fees imposed.
By placing an order with Low Carb Emporium you agree to these provisions.
As a guide you should allow approximately 6 business days for shipping times (longer for remote areas).