We deliver our products via the Australia Post parcel system. Our national shipping and handling costs are based on total sales value. Purchases below $120 AUD incur a shipping fee of $9.95 AUD. Orders above $120 AUD have free shipping within Australia.
Please note that the purchase of gift cards does not contribute towards the $120 AUD free shipping threshold.
Express shipping available: Standard shipping + $7.50 for all orders. For Express shipping please check with Australia Post if your address in within the Express Post zone.
During business days, we aim to process all orders within 24 hours of receiving them and the courier or parcel system service will be arranged within 24 – 48 hours from the time of order during business days. It may take a few additional days if we are waiting on a product from the manufacturer or supplier. During holidays and weekends orders will be shipped out the next available day.
For standard shipping Australia Post advises that delivery times range from 3 to 5 business days. This may be a little quicker in metro areas and may be delayed in regional and remote areas.
We are delighted to ship most products to New Zealand. Some exceptions apply and the products that we don't ship to New Zealand are indicated for domestic shipping within Australia only on the relevant product page. In any event, you should check about any restrictions on importation of certain food products into New Zealand prior to placing an order as Low Carb Emporium will not be able to offer any refunds or exchanges on items withheld by New Zealand Customs or Quarantine authorities.
Shipping costs to New Zealand are based on weight with the prices as shown below. All prices are in Australian Dollars. For packages exceeding 10kg in weight please contact us directly to organize for shipping.
We offer standard international as well as express international shipping. Please note that delays due to customs and quarantine clearance is beyond our control and beyond the control of the Australian and New Zealand postal services.
All prices are in Australian Dollars. Your bank or financial institution may charge you an additional international transaction and currency conversion fee. All such fees are the responsibility of the customer.
Low Carb Emporium is not responsible for any customs clearance or duties charges that may be imposed by New Zealand authorities. All duties (if any) are payable by the customer and all customs clearances are the responsibility of the customer. Low Carb Emporium will not be able to issue a refund based on duty charges or any additional fees imposed.
By placing an order with Low Carb Emporium you agree to these provisions.
As a guide you should allow approximately 5 business days for shipping time to New Zealand.