1. Are all the products Keto and LCHF approved?

While we have tried to stick to certain rules (e.g. no more than 10gm of carbs per 100gm), there may be some products that do not fall within these numbers. As well as this, some products contain some ingredients that may not be appropriate for everyone. So please check the ingredients and nutritional labels to determine if the particular product is right for you.

2. How often do you add new products?

We are constantly on the lookout for great low carb snacks and low carb foods so we can continue to offer the most comprehensive range under one roof. Since launching we have added additional delicious lines and are currently reviewing more low carb products to introduce into the range soon. Stay tuned.

3. Do you ship internationally?

We ship domestically within Australia and internationally to New Zealand only.

4. What are your shipping rates?

Within Australia

Please visit our shipping page for all shipping related informatuion

5. What payment of method do you accept for orders?

We accept VISA, MasterCard and American Express as well as PayPal, Afterpay (within Australia and New Zealand) and ZipPay (Australia only) for all transactions.

6. After I have placed an order, how soon can I expect it to be delivered?

Please visit our shipping page for all shipping related informatuion

7. What if I received the wrong order?

If you received the incorrect order, we will provide you with a replacement as soon as we can. Please contact us at hello@lowcarbemporium.com.au with questions and we will instruct you once we receive your email.

8. My order was returned to the warehouse, what can I do?

Please visit our Terms & Conditions page for full information

9. I have changed my mind with my order, is there anything that I can do?

You must contact us at hello@lowcarbemporium.com.au within 1 hour of your order to cancel it. Cancellations after 1 hour of the time of your order will not be allowed.

10. There is a product that I would love to get but can't seem to find. Are you able to get it for me?

We are always looking into new products, so if there is something that you would love for us to stock then send us an email and we can look into it hello@lowcarbemporium.com.au

11. Do you have gift cards?

Yes we do. You can find them to purchase the the 'Others' collection. They range from $10-$100. Have more questions click here

12. What currency are costs displayed in?

All costs, whether with or without currency symbols are in Australian Dollars. 

Still have more questions?

Send us an email at hello@lowcarbemporium.com.au