Welcome to Low Carb Emporium
Please note that the information we provide at Low Carb Emporium is not intended to replace consultation with a qualified medical professional. We encourage you to inform your physician of changes you make to your lifestyle and discuss these with him or her.
For questions or concerns about any medical conditions you may have, please contact your doctor.
Any opinion or position expressed in guest blogs are those of the relevant guest blogger.
Feel free to use and translate our articles and guides as long as you add a clearly visible link or reference to our site (on every page), and indicate if changes to our content were made. You may use such content in any reasonable manner, but not in any way that suggests Low Carb Emporium endorses you or your usage of our content.
You may not use our content for commercial purposes unless you have obtained the right to do so from us.
Low Carb Emporium stores and uses personal information in order to provide you with good service. We will never sell your information.
We are committed to protect your information and use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
Low Carb Emporium is intended for an audience located in Australia and New Zealand only and complies with the relevant privacy legislation for Australia and New Zealand.
The information we store
Comments, Ratings, Favourites, Questions and similar information
When you submit information to Low Carb Emporium to comment on posts and articles, rate a recipe or video, answer a question, or mark content as favourite or to watch later, the internet address you’re using will be stored in addition to the information you’re entering.
We also store your answers to surveys you may reply to via email or on lowcarbemporium.com.au
lowcarbemporium.com.au stores standard access logs of all visits to the site. This includes access time, URL, internet address, and browser information.
Sharing of information with third parties
In general, lowcarbemporium.com.au will not share your details with any third party unless absolutely required to do so by law. The exception is third-party providers lowcarbemporium.com.au uses to provide our services.
Below is a partial (non-exhaustive) list of the third-party providers lowcarbemporium.com.au uses and what information these have access to:
lowcarbemporium.com.au uses Google Analytics to help us understand how our website is used and therefore Google Analytics stores cookies on our site.
lowcarbemporium.com.au uses MailChimp to send our newsletters and some other e-mails. For those who are signed up to the newsletters MailChimp will store e-mail information, and information about how you interact with individual e-mails (like open- and click rates).
Sharing buttons and widgets for Facebook and Instagram
lowcarbemporium.com.au uses social-media technology to allow you to share lowcarbemporium.com.au content. These services use their own third-party cookies.
Low Carb Emporium uses Australia Post and other logistics providers to deliver your package. We share delivery address and contact details with them to ensure the fulfilment of your order.
Low Carb Emporium uses SecurePay, AfterPay and PayPal to process payments made. Certain information is shared with these gateways during the completion of your order to capture payment. We may also need to share additional information with them if an order transaction is flagged as suspicious.
During business days, we aim to process all orders within 24 hours of receiving them and the courier or parcel system service will be arranged within 24 – 48 hours from the time of order during business days. It may take a few additional days if we are waiting on a product from the manufacturer or supplier. During holidays and weekends orders will be shipped out the next available day. Please note that we use standard (non-express) shipping. If you require express shipping, we are able to arrange that for an additional fee. Please email email@example.com prior to placing your order to discuss this option and for pricing options.
We ship domestically within Australia and internationally to New Zealand only. We dispatch orders using the Australia Post parcel system.
Within Australia, Australia Post advises that delivery times range from 3 to 5 business days. This may be a little quicker in metro areas and may be delayed in regional and remote areas. As a guide you should allow approximately 5 business days for shipping time to New Zealand.
Shipping rates within Australia: We deliver our products via the Australia Post parcel system. Our national shipping and handling costs are based on total sales value. Purchases below $120 AUD incur a shipping fee of $9.95 AUD. Orders above $120 AUD have free shipping within Australia.
Shipping to New Zealand: Please click here to see our New Zealand shipping rates, customs and duties requirements. We use the Australia Post parcel system to dispatch parcels to New Zealand.
Low Carb Emporium uses Australia Post e-Parcel for the dispatch and delivery of parcels and will share delivery details with Australia Post to ensure that your order can be delivered. We may use other courier services from time to time and will share the same information with them to ensure delivery of your order.
For domestic shipping, our default delivery option is "Signature on Delivery". If you would like for you package to be left without a signature please add "Authority to leave" in the checkout comment. Please note that if Australia Post is unable to locate a safe spot to leave the parcel or if no one is there to sign for a package that requires a signature, then Australia Post will leave a card for collection at your nearest post office. We are not responsible for packages left without signature.
In the event that your order is returned to our warehouse as undeliverable, unclaimed or refused, we will contact you via phone or email to try and rectify the problem. You will be asked to provide a different shipping address if you choose. If the order was undeliverable in the first instance because of an incorrect or incomplete address provided by you to us, you may be required to pay for parcel return costs and additional shipping costs. If the order is still undeliverable and has been returned to us, we will provide you with a refund minus all shipping and return costs.
This Shipping Policy was revised and posted on 21/04/2018 and is immediately effective.
All prices shown on this website are in Australian Dollars (whether displaying currency symbols or not). If ordering from overseas your bank or financial institution may charge you an additional international transaction and currency conversion fee. All such fees are the responsibility of the customer.
We reserve the right to change prices at any time without notice.
This Pricing Policy was revised and posted on 23/03/2018 and is immediately effective.
Low Carb Emporium provides a range of payment options. We use SecurePay as our gateway. Via SecurePay we accept Visa and Mastercard. We also accept PayPal and AfterPay (AU only). For your protection, our system is configured to monitor and identify transactions that are considered suspicious or fraudulent. If our system flags your order we may need to contact you to verify your transaction and we may also need to contact the card issuer, PayPal or Afterpay if required. If we are unable to verify the transaction to our satisfaction we may cancel the order and issue a refund on the payment method that the order was placed.
This Payment Policy was revised and posted on 23/03/2018 and is immediately effective.
If you received the incorrect order, we will provide you with a replacement as soon as we can. Please contact us at firstname.lastname@example.org with questions and we will instruct you once we receive your email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds and returns on products are not provided for change of mind.
This Return Policy was revised and posted on 23/03/2018 and is immediately effective.
You must contact us at email@example.com within 1 hour of your order to cancel it. Cancellations after 1 hour of the time of your order will not be allowed.
This Cancellation Policy was revised and posted on 23/03/2018 and is immediately effective.
Changes to Order Policy
Unfortunately once an order has been placed it cannot be changed and no additional items or discount codes can be applied except as per the cancellation policy.
This Changes to Order Policy was revised and posted on 28/08/2018 and is immediately effective.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Discounts and Promotions
We may run promotions and volume based discounts from time to time. Whenever we do there will be a discount code associated with that promotion. Only one discount code can be used per transaction. Discount codes cannot be used for gift cards. Discount codes must be entered at the time of transaction and cannot be applied after the order has been completed.
This poilicy was revised and posted on 28/08/2018 and is immediately effective.
Low Carb Emporium Pty Ltd.